Last updated: 17 September 2026
Make sure you are signed in to the same Google account on the website and in Confide. Refresh your credit balance in the app. If the payment is still pending, check its status before paying again.
For a missing credit balance, a duplicate charge or another payment problem, email retr000wl@gmail.com from your registered account. Include your order reference and payment date. Do not send card numbers, passwords or one-time codes.
If you do not recognize a Confide payment, email retr000wl@gmail.com with the payment date, amount and order or payment reference. You can report a charge even if you do not have a Confide account. Do not send your full card number, PIN, password or one-time codes. We review the payment record, investigate the report with Razorpay where needed, and reply with the outcome and any refund action. You can also contact your bank or payment provider to dispute the charge.
We review refund requests against the payment record, credits delivered and used, and applicable law. Approved refunds are sent to the original payment method. The time for funds to appear depends on the payment provider and your bank. Purchases made through an app store are also subject to that store's refund process.
Credits associated with a refunded payment are removed in proportion to the amount refunded. If those credits have already been used, the remaining credit adjustment is applied to future recharges. Credits cannot be transferred or exchanged for cash. Nothing here limits rights you have under applicable law.
Operator: Aureon Intelligence Labs Pvt. Ltd.
Contact: retr000wl@gmail.com